? OIT Help

Requests for tech support, passwords, MFA, accounts, devices, installations, email, etc.

Categories (10)

IT Access & Support Requests

Submit requests related to account access, device support, network connectivity and software issues.
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Colleague

Core business system issues and requests.
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OIT Purchase Approval Request

Use this workflow only when you need to submit OIT's approval to GTC's Purchasing folks for technology purchases (including software, web services, or hardware) that you plan to purchase using funds from your own budget.
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Account Management

Help with managing user accounts, including passwords, name changes, and general access issues.
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Data Services

Request assistance with a data related issue or request a report. This request could include extracts from Colleague, custom scripts, custom report, and more. For custom reports and data, first check with IRDS before requesting here from OIT.
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Forms and Workflows

Help with creating, updating, or troubleshooting electronic forms and workflow automations for campus processes.
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Microsoft Apps & Services

Get support for Microsoft apps and services—including Teams, Outlook, Office 365, Word, and Excel—as well as GTC4me applications.
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Mass Email/Text (Rave)

Guidance and support for sending mass communications through the Rave platform, including emergency alerts or campus-wide messaging.
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Resources4me

Support for accessing or using the Resources4me portal, including login assistance and navigation help.
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TDX

Go here for TDX Configuration Requests, TDX Trainings, and more.
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Services (2)

Teams Configuration Request

Use this service when you need assistance with creating or modifying Microsoft Teams configurations. This includes requests for new Teams or channels, membership changes, permissions updates, private or shared channel setup, policy adjustments, and other Teams configuration needs.

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