Server Support Requests
Request assistance with server access, performance issues, or maintenance support.
Before you begin
If you need to request access to a server or report a performance or connectivity issue, please submit your request here.
Include as much detail as possible, such as the server name or IP, the type of access or issue, and any error messages you’ve encountered.
Available Request Types
- Server Access – For requesting new access or modifications to existing permissions.
- Performance Issues – Assistance with slow response times, system errors, or resource utilization problems.
- Maintenance Support – For scheduled updates, configuration changes, or general server upkeep.
How to Request Help
You can go to the “Create a New Request” button on the right side of this page to submit a ticket, or contact Customer Care by phone or email.
Customer Care
864-250-8000
help@gvltec.edu
Regular Business Hours
Monday – Thursday: 8 a.m. – 5 p.m.
Friday: 8 a.m. – 1 p.m.