Email Support Request

Email Support Requests

Get assistance with your email account — whether you need help logging in, setting up, or resolving delivery issues.

Before you begin

If you’re unable to access your email, or if messages aren’t sending or receiving correctly, please submit your request here.
Include as much detail as possible, such as the device or platform you’re using (web, mobile, or desktop client), any error messages, and the approximate time the issue began.

Available Request Types

• Access/Login Issues – For help with password errors, account lockouts, or sign-in problems.
• Setup Assistance – Support for configuring your GTC email on computers, mobile devices, or email clients.
• Delivery Problems – For issues with sending, receiving, or missing emails.

How to Request Help

You can go to the “Create a New Request” button on the right side of this page to submit a ticket, or contact Customer Care by phone or email.