CERT Request

CERT Request

Submit requests for review and approval by the CERT (Colleague Enhancement Review Team).

Before you begin

CERT requests are used to propose enhancements, updates, or changes to Colleague systems and related processes.
Before submitting, please ensure your request has been discussed with your department and aligns with institutional goals.
If you are unsure who your CERT representative is, please contact [insert appropriate contact or group name] for assistance.

Available Request Types

• System Enhancements – Requests for new features, functionality, or workflow improvements within Colleague.
• Process Improvements – Suggestions for streamlining existing procedures or addressing inefficiencies.
• Access or Permissions – Requests for new roles or permission changes related to Colleague functionality.

How to Request Help

You can go to the “Create a New Request” button on the right side of this page to submit a ticket, or contact Customer Care by phone or email.