OIT Help

Requests for tech support, passwords, MFA, accounts, devices, installations, email, etc.

Categories (9)

Devices, Email & Network Help

Submit requests related to account access, device support, network connectivity and software issues.
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Colleague

Core business system issues and requests.
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OIT Purchase Approval Request

Use this workflow only when you need to submit OIT's approval to GTC's Purchasing folks for technology purchases (including software, web services, or hardware) that you plan to purchase using funds from your own budget.
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Account Access, Password and MFA Help

Get help logging in, resetting your password, resetting/setting up MFA or getting access to systems and accounts.
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Reports and Data Help

Request help with reports or data. This includes retrieving information from systems such as Colleague or creating custom reports.
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Forms & Process Automation Help

Get help creating, updating, or fixing online forms and automated processes. This includes tools like Microsoft Forms and Dynamic Forms.
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Microsoft Apps & Services

Get support for Microsoft apps and services—including Teams, Outlook, Office 365, Word, and Excel—as well as GTC4me applications.
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Mass Email/Text

Guidance and support for sending mass communications through, including emergency alerts or campus-wide messaging.
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TeamDynamix Help

Go here for TeamDynamix Configuration Requests, TeamDynamix Trainings, and more.
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Services (6)

Submit a request for Resources4me updates/changes

Teams Configuration Request

Use this service when you need assistance with creating or modifying Microsoft Teams configurations. This includes requests for new Teams or channels, membership changes, permissions updates, private or shared channel setup, policy adjustments, and other Teams configuration needs.

Report Phishing (Employees)

Do you think you received a Phishing email? Please report it here.

OIT Training Request

Request an OIT training session for your team or department, tailored to your needs and schedule.

International Travel (Employees)

General OIT Help Request (employees)

Not seeing what you are having an issue with? No problem, select this service, provide the details of your issue, and we will route it to the right team.