Why am I getting this error?
This error occurs when you try signing into Self Service using your phone's login method (e.g. thumbprint, FaceID, etc) instead of your GTC password.
Self Service contains your personal and financial information, so we require a more secure, password-base login to keep your data safe.
Go to the link above to view the guide for fixing the Self Service "PasswordlessSignIn" error with easy step-by-step instructions.
How to Request Help
You can go to the “Submit Ticket” button on the right side of this page to submit a ticket, or contact Customer Care by phone.
Customer Care
864-250-8000
Regular Business Hours
Monday – Thursday: 8 a.m. – 4:30 p.m.
Friday: 8 a.m. – 11:30 a.m.