Self Service 'PasswordlessPhoneSignIn' error

Why am I getting this error?

This error occurs when you try signing into Self Service using your phone's login method (e.g. thumbprint, FaceID, etc) instead of your GTC password.
Self Service contains your personal and financial information, so we require a more secure, password-base login to keep your data safe.

View the Guide

Go to the link above to view the guide for fixing the Self Service "PasswordlessSignIn" error with easy step-by-step instructions.

How to Request Help

You can go to the “Create a New Request” button on the right side of this page to submit a ticket, or contact Customer Care by phone or email.